Get in touch

Contact Us

Have a question, found a bug or want to share an idea? We'd like to hear from you. Pick the option that fits best and your email app will open with the subject already filled in.

General questions

Questions about the converter, feedback or feature ideas.

Send an email

Report a problem

A link won't convert or a download isn't working? Include the TikTok link and your device.

Report it

Copyright notice

View DMCA policy

Before you write

Many common questions are already answered on our home page. You might find your answer faster there:

Read our FAQs for questions about quality, devices and formats.
Check the troubleshooting tips if a conversion fails. Private, deleted or restricted videos can't be converted.
Make sure you copied the full video link using TikTok's Share, then Copy link option.

Email us directly

You can also write to us at the address below. We aim to reply within a few business days.

hello@gettikmp3.com

Please don't send passwords or other sensitive information by email. See our Privacy Policy for how we handle messages.